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Wholesale Terms of service

Interested in stocking our range in your store? We would love to hear from you! Please read our wholesale terms and conditions below and let us know if you have any questions.

Ordering & Payment

- $200 minimum spend
- All orders receive free shipping
- We have a minimum item order of 3. You must order a minimum of 3 per item ordered.
- Orders can be made via emailed order form and invoice, Faire or Fieldfolio.
- Payments for orders are required to be made via credit card or bank transfer and we currently accept Visa, Mastercard, and Paypal.
- Orders will not be shipped until payment is received.
- Please note if you choose to order via order form, you will need to email the order form back to hello@strayleaves.com and an invoice will be sent back to you. The bank account details will be displayed on the bottom of the invoice. Please send a copy of your transfer receipt so we can get your order sent out to you asap.
- When paying via bank transfer, stock will be held for two weeks pending payment. If no payment is received within this time frame, orders will be cancelled and restocked.

Terms

Retailers must agree to our terms for approval and we reserve the right to discontinue sales to stores who fail to comply.

Turnaround Time

We endeavor to make sure that all our products listed on our website are in stock and the pricing is up to date and correct. As we are a small company, we try our hardest to fulfill all orders in a timely fashion and appreciate your understanding during peak period if minor delays are unavoidable. Our standard turnaround time is between 3-5 business days once payment is received. In the event that an ordered item is not in stock or we are unable to fulfill your order, we will let you know as soon as possible a revised turnaround time. Otherwise, we could offer an agreeable alternative item, or a full refund if necessary

Back Orders

Occasionally certain products may be out of stock. You will be notified of any items that are back ordered and if directed we will proceed to ship all items in stock from your order. Once an item is back in stock, we will ship it out immediately at our cost unless otherwise discussed.

Shipping

All orders are shipped from our studio on the Central Coast NSW Australia. Unless other arrangements have been made, orders ship via Australia Post. Please let us know if you’d like to request special shipping arrangements. Any duties or customs fees incurred are the responsibility of the retailer. Invoices are sent via email at the time of shipment. Shipping costs are charged at the time of order and will be included on your final invoice.

Cancellations, Returns and Exchanges

We ask that any cancellations or changes to your order be submitted via email within 24 hours of placing your order. Any reductions to your order or cancellations not reported within 24 hours will be issued a restocking fee of up to 20% of the total, deducted from your order. Defective items may be exchanged for product or credit. Damaged or defective merchandise must be reported within five days of receipt. Refused packages will be charged full shipping, handling and any other charges incurred. We do not accept returns on unsold merchandise. All merchandise must be returned unopened, unused and it its original packaging.

Exclusivity

While we try our best to work with stores on selling a unique range of products, we currently do not offer exclusive rights for our range of goods.

Sales Channels

We fully support the sale of our products through your physical store and company website. However under no circumstances are our products to be resold on eBay or Etsy or any other third party website.

Product Images

We are happy to supply you with our photos - just email us for access to our full product image library.

Paper and wood variance

Due to the nature of recycled card stock and paper, there may be slight inconsistencies and imperfections. (But we think thats what makes them more beautiful!) This is the same for our wooden products. As wood is a natural material, you might find slight bumps, lines and the grain will vary from piece to piece. This means that the product might vary from the photo shown.

 

All work is copyright © Stray Leaves. Work may not be reproduced, altered or used without written permission from Stray Leaves. All rights reserved. In purchasing any Stray Leaves products, you agree that the terms and conditions will be interpreted under the laws of Australia.

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