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Shipping, Returns & payment

Processing time

I try to dispatch my items as quickly as possible and generally ship them the next day, or up to two days after purchase. If you need a quick delivery please let me know and select express shipping at the checkout. ( Express shipping only available to Australian customers)

Estimated delivery times

Australia, New Zealand and Oceania: 2-3 business days

North America: 2-3 weeks

Europe: 2-3 weeks

Asia Pacific: 2-3 weeks

I'll do my best to meet these dispatch estimates. The post has been experiencing significant delays however due to COVID-19 so please expect delays.
 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.


Greeting cards are shipped using stamps only and do not include tracking. Please select registered or express post if you would like tracking.

Returns and exchanges:

I gladly accept returns and exchanges
 

Contact me within: 14 days of delivery

Dispatch items back within: 30 days of delivery

 

I don't accept cancellations, but please contact me if you have any problems with your order and we can work something out! hello@strayleaves.com

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
 

  • Custom or personalised orders

  • Digital downloads

  • Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Payment

Your payment is made securely through Square. I never receive your credit card information.